Burnham Health Centre

Burnham Health Centre 2022-06-20 Person 2 5 0

Failing the customer and people in the community.

More appointments, better system for triage, ability to book a nurse appointment and easier way of getting to talk to a doctor which we pay taxes for. Starting to think the NHS tax isn’t worth it, save it up and pay for private support.

Burnham Health Centre 2022-06-13 Person 0 5 0

Unable to get an Appointment today 13/6/22 couldnt Connect to phone line at 8am, only 3 Appointments released at 9am clicked On one but already taken. Tried again at 1pm only 1,Appointment released clicked on it But again already,taken .when your not well this adds To your stress. This is a absolute farce.what about my right to see A doctor.

Release more Appointments at each slot.

Burnham Health Centre 2022-05-12 Person 2 5 0

My experience over the last few weeks has been quiet upsetting and emotional. The receptionist has been most unhelpful, I am sorry to have to write a comment. As things seem to have changed quiet drastically. I have been a patient of the practice for many many years. Clearly things seem to have changed, however the patronising way I have been spoken to recently and the lack of understanding is beyond belief. Letters are sent by other consultants and prescribed treatments etc are missed when you call you have to the surgery (where I noticed many are not wearing masks, despite me being told I have to wear one, which is not a problem) I have to put a note in a prescription box?? I am wasting time and doctors appointments in order to get things done for me. I am a cancer survivor and have sickle cell, I really do not need the stress and aggravation I am currently receiving from this practice.

To be more understanding, I find the receptionists to be extremely cold and unfeeling

Burnham Health Centre 2022-04-25 Person 1 5 0

I called into the Health centre and had blood tests. And a few days later I was asked to call the centre at 8am for a telephone apt with a doctor. I asked is it not possible for the doctor to call me as, and was told it was not possible. I called just before 8am and could not get through, and tried again 15 mins later and held for 50 mins and over £12 less in my pocket for the call. When I did get through was told I was too late, explained I was on the line for over 50 mins, and that did not matter. then was asked to try again tomorrow morning again at 8am. I think the front desk tell you one thing and the people answering the calls tell you another thing. The call cost us nearly half our food shopping for the week, I will not be phoning again tomorrow. Will call in. This only brings more people in the Surgery, and unhappy people.

You need a phone number which reduces costs if you cant answer all calls within 5 mins. You need doctors to call patients them self and not get Patients to phone in for telephone apts and then run up high phone bills for those who are sick, usually the older people. NO APTS ON PHONE UNLESS DOCTOR PHONES YOU. You need the front desk and the phone answers to work together and not separate, I been told one thing by the front desk then the phone people told me something else and told me I was not telling the truth. DR Jamel we are being told we are telling a lie not good enough.

Burnham Health Centre 2022-04-19 Person 2 5 0

I was in A & E on Monday 14th April and the wonderful staff said i have an Abnormal Heartbeat and need to follow up with my GP , and there lies the issue i have tried to get through to book an appointment to no avail. I spent over an hour on hold on Thursday and when i got to front of queue she could not hear me and hung up on me. I went into the surgery one evening and was told to go away and book an appointment on Phone or patient access. it is so stressful trying to get an appointment i appreciate the difficult times but i really feel like giving up altogether.

When you received the letter from the doctor in A & E surely someone could have at least rang me.